20+ yrs in NG fintech & CX
Meet the Founder
Chukwuma Ibobo
Founder & CEO, PulsePoint
Two decades running customer experience, distribution and collections inside some of Nigeria's largest financial institutions — now building the AI-native tools he wished he'd had the whole time.
20+
Years in Nigerian financial services & customer experience
$228K→$4.4M
Monthly territory revenue turnaround delivered at MTN Nigeria
#1
Best Trade Marketing Consultant nationally, MTN Nigeria 2014
7
Live PulsePoint products shipped under his leadership
"Compliance done consistently is a competitive advantage that lowers risk and builds trust."
— Chukwuma Ibobo
Career
Two decades on the inside of Nigerian financial services.
Founder & CEO
PulsePoint
Built the AI contact center and grew it into a seven-product suite — CRM, HR, payroll, social media management, cooperative-society management and an examinations portal — plus an original consumer game shipped by the same studio.
Chief Customer Officer
African Alliance
Led customer experience strategy for the insurer, carrying the same discipline in compliance, retention and service quality that later shaped how PulsePoint's products are built.
Chief Operating Officer
CRI
Ran day-to-day operations, sharpening the operational playbooks that now inform PulsePoint's own customer-facing teams.
Head of Customer Analytics · Head of Distribution Support Services
AXA Mansard
Owned the data and distribution backbone behind the insurer's customer strategy — the same analytics discipline now built into every PulsePoint product.
Best Trade Marketing Consultant, Nigeria (2014)
MTN Nigeria
Ranked #1 nationally for revenue generation, having grown a single trade territory from $228,000 to $4.4M in monthly revenue.
Earlier roles
Oradian · Fintech Associates · Business Launchbox
Built the fintech, distribution and early-stage operating experience that eventually became the founding thesis for PulsePoint.
Education
Grounded in both operations and technology.
University of Pennsylvania
Executive Education, Hospital Management
Executive Certificate
Copenhagen Business School
FinTech & Financial Services Transformation
2019
Lagos State University
BSc
Undergraduate
Talk to Chukwuma directly.
Questions about PulsePoint, a partnership, or a live demo for your bank, MFB, insurer or cooperative — reach out directly.
Email chukwuma@pulsepoint.ng →